Enhances Citizen Engagement: Provides instant, AI-driven responses to public inquiries across multiple channels.
Automates Government Services: Reduces response times and workload for public sector employees.
Ensures Compliance & Data Security: Adheres to strict regulatory frameworks for secure citizen interactions.
Works Across Multiple Communication Channels: Supports web chat, SMS, voice, and chat applications.
Improves Efficiency & Reduces Costs: Automates routine tasks, allowing agencies to focus on critical citizen services.
Easy to Implement & Customize: No-code tools allow government teams to modify chatbot workflows without technical expertise.

Get It Done Faster

Smart Conversational Engine: Uses natural language processing (NLP) to understand and respond to citizen inquiries.
Multi-Channel Communication: Supports chat, voice, SMS, email, and chatbot interactions.
No-Code Customization: Allows non-technical users to update chatbot workflows with an easy-to-use interface.
Secure Government Data Integration: Connects with public sector databases for real-time service automation.
Advanced Security & Compliance: Meets SOC 2, HIPAA, PCI DSS, and GDPR security standards.
Automated Service Requests & Ticketing: Streamlines permit applications, form submissions, and service requests.
Citizen Self-Service Portal: Provides automated assistance to reduce call center volume and wait times.

Empower Your Team

LiaisonAI Chat

AI-Powered Government Chatbot for Citizen Engagement

Conversations
Made
Simple

Liaison AI Chat is a government-focused AI chatbot designed to streamline citizen interactions, automate public service requests, and integrate seamlessly with government databases. Unlike generic AI chatbots, Liaison AI Chat is built specifically for public sector use, ensuring secure, efficient, and compliant communication between citizens and government agencies. With multi-channel support, no-code customization, and advanced security features, Liaison AI Chat modernizes citizen engagement while reducing operational costs.

How It Works

LiaisonAI Chat supports chat, voice, web-based inquiries, and mobile applications.

User Inquiry Processing

AI-powered chatbot recognizes and categorizes public service requests.

AI improves responses over time based on citizen feedback.

Continuous Learning & Optimization

Female employeee working in a server room

Connects with government databases to pull real-time citizen data.

Seamless Database Integration

AI provides instant answers, form processing, and service automation.

Automated Responses

Why Clients Choose LiaisonAI Chat

State & Local Government

Automates permit applications, service requests, and citizen inquiries.

Provides real-time government information and FAQs.

Healthcare & Public Services

Assists with Medicaid, healthcare enrollment, and vaccine appointments.

Automates citizen eligibility checks and form submissions.

Public Transit & Infrastructure

AI-powered chatbots assist citizens with schedules, transit updates, and route planning.

Automates service requests for road repairs, public complaints, and issue reporting.

Technical Ecosystem

LiaisonAI Chat is designed for seamless integration with enterprise compliance tools and platforms.

AI-Powered NLP Engine: Uses machine learning and contextual understanding to process citizen queries.
Cloud-Based Infrastructure: Supports scalable and secure deployment for government agencies.
Multi-Platform Compatibility: Works with Microsoft Azure, AWS, and private cloud solutions.
API & Integration Support: Connects with government databases, CRM systems, and third-party service platforms.

Compliance & Security Standards

LiaisonAI Chat is built with enterprise-grade security and supports compliance with major regulatory frameworks.

Enterprise-Grade Security: AI ensures end-to-end encryption for all citizen interactions.
Regulatory Compliance: Supports SOC 2, HIPAA, PCI DSS, and GDPR for secure government communication.
Audit Logging & Role-Based Access: Ensures secure tracking of public service interactions.
Secure Data Processing: Adheres to public sector cybersecurity best practices.